X-WATCH legal information

Terms of Service

Any Buyer interested in purchasing Goods under this Offer should read it carefully. If the Buyer does not agree with any provision, the Buyer should not purchase the Goods or use the Seller’s services. A response proposing terms different from those stated in this Offer does not constitute acceptance of this Offer.

1. General provisions

1.1. The Seller sells Goods through the online store at https://x-watch.plus in accordance with the Civil Code of the Russian Federation. A proposal that contains all material terms and shows an intention to enter into an agreement with any person who accepts it is a public offer. Performance by the recipient of the actions required by that offer constitutes conclusion of the agreement.

1.2. This document is a public offer by the Seller to enter into a sale agreement with any individual or legal entity that reviews the description of Goods presented on the Website.

1.3. The Seller’s obligation to transfer the Goods, and its other obligations connected with that transfer, arise when the sale agreement is concluded on the terms of this Offer.

1.4. A person who agrees to this Offer and its appendices may enter into a sale agreement with the Seller for Goods described on the Website. The agreement takes effect when the Seller sends the Buyer confirmation that the Order has been accepted, using the email address or telephone number supplied by the Buyer.

1.5. Unless the context requires otherwise, the following terms have these meanings:
Buyer means an individual or legal entity that enters into an Agreement with the Seller on the terms of this Offer.
Seller means OOO “X-Watch”.
Online Store means the website at https://x-watch.plus, where Goods are presented for ordering and where the payment and delivery terms for those Orders are made available.
Goods means any product lawfully in circulation and offered for sale on the Website.
Order means a properly completed request by the Buyer to purchase selected Goods and have them delivered to the address stated by the Buyer.
Offer means this document, including its appendices, by which the Seller offers any individual or legal entity the opportunity to enter into a sale agreement for Goods.
Acceptance means the Buyer’s full and unconditional acceptance of this Offer in one of the ways described in clause 1.4.
Delivery means the service of delivering Goods to the address stated by the Buyer and handing them to the Buyer or another person designated by the Buyer.

1.6. The Buyer accepts the terms of sale by agreeing the Order details with an Online Store representative and receiving an Order number by email or SMS at the contact details supplied when the Order was placed.

1.7. The Seller may amend these terms unilaterally. A revised version takes effect when published on the Website unless the revised terms state otherwise. Changes do not affect an Order already accepted by the Seller except where required by law or agreed with the Buyer.

2. Subject matter of the Agreement

2.1. The Seller undertakes to sell, and the Buyer undertakes to accept and pay for, the Goods at the prices stated on the relevant product page and in accordance with the current version of this Offer published on the Website.

2.2. This Agreement applies to all Goods and services displayed on the Website for as long as the relevant listing remains in the Online Store catalogue.

3. Registration on the Website

3.1. Registration, where available, is completed at https://x-watch.plus.

3.2. Registration is not required to place an Order.

3.3. The Seller is not responsible for inaccuracies in information supplied by a User during registration or checkout.

3.4. A registered User must not disclose their login credentials to third parties. If the User suspects that their credentials are insecure or have been used without authorisation, the User must notify the Seller promptly at info@x-world.plus.

3.5. Communications with the Seller’s operators, managers and other representatives must comply with ordinary standards of civility and business etiquette. Obscene language, abuse, threats, intimidation and blackmail are prohibited. In the event of a serious or repeated breach, the Seller may restrict service to the Buyer and cancel Orders placed after notice of that restriction, subject to applicable law. Notice will be sent to the email address supplied during registration or checkout.

4. Goods and ordering procedure

4.1. The Buyer places an Order using the procedures described in the product section of the Website.

4.2. Product photographs are illustrative and may differ from the actual appearance of the Goods. Descriptions and specifications are provided for reference and may not reproduce every property, colour, dimension or shape exactly; they may also contain typographical errors. The Buyer should request clarification from Customer Support at info@x-world.plus before ordering if a characteristic is material to the purchase.

4.3. By placing an Order and allowing it to proceed to fulfilment, the Buyer confirms that they have reviewed the Goods, the available discounts and the effect of the Order terms on the final price.

4.4. If an ordered item is unavailable, the Seller may remove it from the Order or cancel the Order and will notify the Buyer by telephone, email or another contact method supplied by the Buyer.

4.5. Advertising materials are not final contractual terms and may be corrected. The applicable operating conditions and warranty obligations are available from Customer Support and in the agreement concluded for the relevant Goods. Promotional gifts or services may be one-off or continue for a stated period and may be discontinued by the Seller after advance notice to affected Buyers.

4.6. The Buyer may request a pre-order for Goods that are temporarily out of stock.

4.7. When placing an Order, the Buyer must provide:
the full name of the Buyer or, for a legal entity, its authorised representative;
the taxpayer identification number, where the Buyer is a legal entity;
the delivery address; and
the Buyer’s telephone number and email address.

4.8. The Buyer is responsible for incorrect or incomplete information that prevents the Seller from properly performing its obligations.

4.9. After an Order is placed and electronic confirmation is issued, the manager handling the Order may contact the Buyer to confirm details and agree an estimated delivery date, taking into account stock availability, processing and transit time.

5. Delivery of the Order

5.1. The delivery terms are stated in the Website’s Delivery Policy.

5.2. Delivery may be delayed by unforeseen circumstances outside the Seller’s reasonable control.

5.3. The Order is delivered to the Buyer or to the third party named as recipient in the Order (each a “Recipient”). Where payment on delivery is available and neither named person can receive the Order, it may be handed to a person who can provide the consignment number and Recipient’s full name and pay the full amount due to the courier, where the carrier’s rules and applicable law permit.

5.4. To prevent fraud and fulfil the delivery obligations, the courier may ask the Recipient of a prepaid Order to present an identity document and may record the document type and number on the delivery receipt, to the extent permitted by applicable law.

5.5. The risk of accidental loss or damage passes to the Buyer when the Order is handed to the Recipient and the Recipient signs the delivery documentation. If a prepaid Order is lost in transit, the Seller will reimburse the price of the Order and paid delivery charge after the delivery service confirms the loss.

5.6. The delivery charge is calculated individually according to the selected method and destination and is shown at the final stage of placing the Order.

5.7. Title to the Goods and the related risks pass from the Seller to the Buyer when the Goods are handed over. The Recipient’s signature on the accompanying documents is evidence of transfer.

5.8. Delivery is a separate service that is completed when the Recipient receives and, where applicable, pays for the Goods. Product-quality claims after receipt are handled under the Law of the Russian Federation “On Protection of Consumer Rights” for individual consumers, the Civil Code of the Russian Federation for legal entities, and the manufacturer’s warranty. Purchase with delivery does not entitle the Buyer to on-site warranty service, replacement or collection unless expressly agreed or required by law.

5.9. The Goods received must materially correspond to their description on the Website. Minor differences in design or decoration that do not affect function or quality are not, by themselves, evidence of a defect.

5.10. On delivery, the Recipient must inspect the package contents and visible condition of the Goods. Completeness is determined by the product documentation. Unless a hidden defect is involved or applicable law provides otherwise, claims about missing components or visible defects should be raised before the Recipient signs the delivery receipt confirming that the Order has been received complete and without visible objections.

5.11. Where the Buyer is a legal entity, its representative receiving the Goods must present a power of attorney prepared in accordance with Russian law and the original of an identity document.

6. Payment

6.1. Payments between the parties are made in the currency used by the store through the payment methods offered for the relevant Order.

6.2. The price of the Goods is shown on the Website. If a price is displayed incorrectly, the Seller will ask the Buyer to confirm the Order at the corrected price or cancel it. If the Seller cannot contact the Buyer, the Order may be treated as cancelled. Any amount already paid will be returned using the original payment method.

6.3. The Seller may change Website prices unilaterally, but the price of an Order already confirmed by the Seller will not change.

6.4. Available payment methods and procedures are shown during checkout and in the payment and delivery information on the Website. If necessary, the Buyer and the Online Store manager may agree the procedure and terms for payment.

6.5. Where cash payment is available, the Buyer must pay the price when the Goods are handed over by the Seller’s representative or delivery courier.

6.6. The following additional terms apply to bank-card payments.

6.6.1. Bank-card transactions must be carried out by the lawful cardholder in accordance with the card issuer’s and payment system’s rules.

6.6.2. Card transactions are authorised by the relevant bank. A bank may decline a transaction if it has grounds to suspect fraud or for another reason permitted by its rules and applicable law.

6.6.3. To prevent unlawful card use, the Seller may review prepaid Orders. Where permitted by applicable law and payment-system rules, the Seller may ask the Buyer to provide evidence that they are authorised to use the card. Any copy of a card must conceal all but the last four digits. If reasonably requested verification is not supplied within one calendar day, or if the documents appear unreliable, the Seller may cancel the Order and refund the amount to the card used. The Seller will not request a card security code or full unmasked card number.

6.6.4. When Goods paid for by card are collected or delivered, the Seller’s representative may ask the Buyer to present the original identity document and payment card, with all but the last four digits concealed, where this is permitted and reasonably necessary to prevent fraud.

6.7. The Seller may offer discounts and bonus programmes. Their types, accrual rules and conditions are stated on the Website and may be changed by the Seller.

6.8. Goods ordered on a prepaid basis are not reserved until the payment is credited to the Seller’s account. Stock availability at the time of ordering is not guaranteed until that point, and processing may therefore take longer.

6.9. For card payments made in the Seller’s retail stores, the Seller may request an identity document where reasonably necessary to prevent fraud and permitted by law.

7. Exchanges and returns

7.1. Exchange and return of Goods of satisfactory quality is available to individual consumers subject to the following terms and applicable law.

7.1.1. An individual who acquires Goods for personal, family, household or other non-business use may, under the Law “On Protection of Consumer Rights”, request an exchange within 14 days after the Goods are handed over.
If the Seller does not have suitable replacement Goods, the Buyer may return the purchased Goods and receive a refund. Goods of satisfactory quality may be exchanged or returned only if they have not been used and their saleable condition, packaging, consumer properties, seals and labels have been preserved, together with evidence of purchase from the Seller.
To exercise this right, the Buyer may be asked to provide:
— a written application stating the requested remedy;
— a copy of an identity document;
— the warranty certificate;
— the complete Goods and all supplied accessories; and
— where reasonably required, a service-centre report confirming that there are no signs of use.

7.1.3. When refunding Goods of satisfactory quality, the Seller refunds the price of the returned Goods less the Seller’s documented return-delivery expenses, to the extent such deduction is permitted by applicable law.

7.2. Return of defective Goods is governed by the following terms.

7.2.1. If the Buyer receives defective Goods and the defect was not disclosed in advance, the Buyer may exercise the remedies provided by the Law “On Protection of Consumer Rights”.

7.2.3. A Buyer who discovers a defect may contact the Seller within the periods established by consumer-protection law.

7.2.4. When making a defect claim, the Buyer may be required, as applicable, to provide:
— a written application stating a remedy available under the Law “On Protection of Consumer Rights”;
— evidence that the Goods were purchased from the Seller;
— an identity document;
— a report from the manufacturer’s authorised service centre confirming a manufacturing defect;
— the warranty certificate or equivalent document;
— the complete Goods and all supplied accessories; and
— a power of attorney, where the claimant represents a legal entity.

7.2.5. The Seller may conduct an additional quality inspection within the period permitted by applicable law. If an expert examination establishes that the defect was not caused by the Seller, supplier or manufacturer, the Buyer bears the examination cost only where applicable law permits.

7.3. If returned Goods were paid for by bank card, the refund will be made to that bank card.

7.4. When requesting a refund, the Buyer should retain and, where required, present the original receipt. The absence of a receipt does not limit any mandatory consumer right where purchase can be proved by another legally accepted means.

7.5. Written claims may be submitted through the Website’s feedback channel or by email to info@x-world.plus.

8. Liability

8.1. The Seller is not responsible for loss caused by improper use of Goods purchased through the Website.

8.2. The Seller is not responsible for the content or operation of third-party websites.

8.3. Subject to applicable law, the Seller may assign or otherwise transfer rights and obligations arising from its relationship with the Buyer to a third party.

8.4. A party is not liable for total or partial non-performance caused by events beyond its reasonable control arising after the Agreement is concluded, including war, military action, earthquake, flood, fire, other natural disaster, severe weather, government action, changes to customs rules, or import and export restrictions. The affected party must notify the other party promptly and, where reasonably available, provide supporting documents issued by a competent authority.

9. Confidentiality and protection of information supplied by the User or Buyer

9.1. The Buyer consents, where consent is the applicable legal basis, to the collection, processing and storage of Personal Data for the purposes stated in this Agreement and the Privacy Policy. The Seller may request information reasonably required to process an Order or provide access to specific information. The Buyer may request correction, updating or deletion of their Personal Data, subject to legal retention obligations.

9.2. The Seller may use the Buyer’s Personal Data:
— to register the User on the Website;
— to perform its obligations to the Buyer;
— to receive, process, deliver and support Orders;
— to evaluate and analyse Website operation; and
— to administer promotions conducted by the Seller.

9.3. The Seller takes reasonable measures to protect the confidentiality of the Buyer’s Personal Data and processes it in accordance with the Privacy Policy.

9.4. The Seller is not responsible for information that the Buyer deliberately makes publicly available on the Website, except to the extent responsibility cannot be excluded by law.

9.5. With the Buyer’s consent, the Seller may send marketing messages to the telephone numbers and email addresses supplied with an Order.
The Buyer may withdraw marketing consent at any time without giving a reason. Transactional messages about an Order and its processing stages are necessary to provide the requested service and may continue while the Order is being handled.

9.6. The Seller may receive the IP address used to access https://x-watch.plus. The Seller does not use this information by itself to identify a visitor.

9.7. Where permitted by law and after any required notice, the Seller may record telephone calls with the Buyer. The Seller must protect recordings against unauthorised access and disclosure to persons not involved in fulfilment of Orders.

10. Additional terms

10.1. Subject to applicable law, the Seller may transfer rights and obligations arising from its relationship with the Buyer to a third party.

10.2. The Online Store and its services may be temporarily unavailable, in whole or in part, because of maintenance, technical work or other technical causes. The Seller may carry out necessary maintenance with or without prior notice where circumstances reasonably require.

10.3. The relationship between the Buyer and the Seller is governed by applicable law, including the mandatory consumer-protection rules that apply to the Buyer.

10.4. The parties will attempt to resolve disputes through negotiation. If no agreement is reached, the dispute may be submitted to the competent court in accordance with applicable procedural and consumer-protection law.

10.5. If a court or other competent authority finds any provision of this Agreement invalid or unenforceable, the remaining provisions remain in effect.